Customer Service Administrator

Build your career at Sazerac! With almost 400 years of rich history, Sazerac Company has thrived as an independent, American family-owned company with operations in the United States and around the world. Since the 2000s, Sazerac has averaged double digit growth every year! Sazerac Company produces and markets the most award-winning bourbons and whiskeys in the world, including Buffalo Trace, Pappy Van Winkle, Eagle Rare, Blanton’s, Traveller, and Sazerac Rye. Additionally, Sazerac owns many popular brands across a range of spirits, including Fireball, Svedka, Wheatley, BuzzBallz, Southern Comfort, Seagram’s V.O., Myers’s, Goldschläger, Parrot Bay, 99 Brand, and Platinum Vodka.

London, UK

This role offers a fantastic opportunity to join one of the most exciting spirits companies in the World. Sazerac UK is one of the UK’s leading spirit distributors and brand builders, representing an award-winning range of Sazerac owned and third-party agency spirit brands. Our enviable, diverse portfolio of award-winning brands include Buffalo Trace, the UK’s largest American whiskey liqueur brand, Southern Comfort, Fireball, and the number 1 sambuca brand in the UK, Antica Sambuca. If you’re looking to make your mark in a fast-paced environment and join a rapidly growing drinks company, then this opportunity might just be for you.

We are looking for a passionate and driven individual who has a solid understanding of the UK FMCG market to join our Logistics team as a Customer Service Administrator.

The Customer Service Administrator will be responsible for processing customer orders, resolving customer complaints and order ETA requests, while providing an outstanding end to end customer service experience.

This is a hybrid role with an expectation of 2-3 days per week in our Hampton Wick based office. You will be part of a team of 5 reporting to the UK & Ireland Customer Service Manager.

• Processing customer sales orders through our ERP system
• Managing the Customer Service Inbox
• Responding to customer ETA Requests
• Resolving customer complaints including shortages, breakages, incorrect products
• Resolving customer requests and queries over the phone
• Booking in customer deliveries
• Processing customer credits
• General administrative work

#LI-LA1

• FMCG experience preferred
• Experience using an ERP system essential
• Order processing experience essential
• Experience within the wine and spirits industry preferred
• Customer focused mindset
• Good communicator
• Proficient in Microsoft Excel
• Good attention to detail and time management
• Ability to work both independently and as part of a team
• Excellent organisational skills with the ability to interact with individuals from all levels within the organisation
• Willingness to learn, self-improve, and take on new tasks as and when presented